Front Desk Agent

Company: Hyatt Vacation Ownership
Location: San Antonio
Posted on: October 26, 2024

Job Description:

Hourly Rate: $16.60Are you looking for a place where meaningful moments are made together? - - -At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity. - -Where great benefits lead to a life fulfilled. -

• Competitive Pay -
  • Medical/Dental/Vision/401K opportunities -
    • Travel discounts -
      • Credit Union Membership -
        • Tuition Reimbursement -
          • Professional Counseling & Family Support -
            • Growth and Development Opportunities -
            • *Benefit Eligibility will vary by position -As a Guest Services Agent, a typical day will include: - -
              • Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. -
                • Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues. - - -
                  • Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.) -
                    • Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.--- -
                      • Answers telephone calls and routes calls to the proper department as applicable.--------- -
                        • May be asked to assist with bellman and runner duties depending on facility or location. - -Guest Experience and Company Standards -
                          • Welcome and greet guests and anticipate and address their needs. -
                            • Interact with colleagues and guests professionally and promptly. -
                              • Contribute to team goals. -
                                • Always follow company policies and safety procedures. - -To Become a Guest Services Agent at HVC: - -
                                  • Available to work various shifts, holidays, and both weekend days. -
                                    • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. -
                                      • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance. -
                                        • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.--- -
                                          • Specific job duties may differ by property, size of team, or facility. -Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Keywords: Hyatt Vacation Ownership, Pflugerville , Front Desk Agent, Sales , San Antonio, Texas