Sales Coordinator - Div (Hybrid: Onsite & Remote)
Company: US Foods
Location: Austin
Posted on: October 18, 2024
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Job Description:
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY
THROUGH OUR INTERNAL WORKDAY CAREER SITE Join Our Community of Food
People! The Sales Coordinator will drive results as the first point
of contact for assigned Territory Managers and Customers through
Team selling, administrative support, and resolving
questions/requests/issues in a timely manner utilizing detailed
knowledge of US Foods products, systems, and tools. Serve as the
primary liaison between Customers, Territory Managers, District
Sales Managers and Product Sales Support Administrator (PSSA) as
well as but not limited to Operations, Credit & Transportation.
Engage in regular phone conversations with customers, including
taking orders, resolving issues, and opportunistically selling.
Review orders placed through US Foods Online to ensure accuracy /
completeness, contacting customers with suitable substitutes as
necessary. Provide administrative support to Territory Managers and
District Sales Managers, as needed. Escalate issues to appropriate
parties, as necessary, to ensure appropriate responses.This
position has been segmented as hybrid meaning the work is a
combination of approximately 90 percent remote/virtual and 10
percent onsite at any regional location as defined by the role
segmentation. The expected base rate for this role is between
$16.00 and $25.00 per hour depending on location and experience.
Typical pay is around $19.50 - $20.50 per hour and the work
schedule will be Sunday -Thursday for this position. Take actions
that deliver US Foods Key Results by developing relationships with
key customers both internal and external.Contact customers for
orders, add-ons, etc. Process orders through internal order entry
systems. Promote Customer engagement with US Foods.com as a source
for order entry as well as Value added ServicesContact customers to
highlight on-going promotions and opportunities to
up-sell/cross-sell to distribute slow moving items, close-out items
and special buy items.Team up with Territory Managers (average 10)
to actively support their customers through regular, scheduled
contact and drive sales performance with suggestive, persuasive
selling. Support order guide maintenance in Edge and Customer
shopping lists in US Foods.comRespond to customer and Territory
Manager questions and requests (e.g., price information) in a
timely manner, either by determining answer on your own or
escalating to appropriate Market or Area resources (Operations,
Category Management, Finance, Replenishment, etc.) or external
vendors, as required. Maintain ownership of all follow up
communication from escalated inquiries.Leverage proprietary US
Foods systems and tools to quickly and accurately answer inquiries
to provide insight. Systems and tools include, but is not limited
to the following:--- US Foods On Line--- Salesforce.com--- Edge---
PRISM--- Retalix--- Enterprise Product Search (EPS)--- Demand
Communication Tool (DCT)--- SODS system for Special Orders--- CDMR
for Credit requests--- Tandem - SMOI for Special Order
Management--- CES Quotes to support Equipment & Supply SalesTake
personal responsibility for continued professional
development.Attend department sales meetings, product trainings and
cuttings to develop and grow product and vendor knowledge as
required.Provide administrative support to Territory Managers and
Sales Management to process credits, special orders, drop-ships,
re-routing delivery days, will calls, etc.Respond to product
receiving and pricing inquiries, ensuring accuracy and
timeliness.Provide vacation/back-up coverage to Territory Managers
and weekend coverage for all inbound Sales Coordinator
calls.Education/Training: High School diploma or equivalent
required; Bachelor's degree preferred.Related Experience: At least
three (3) years of previous customer service experience required.
Food service distribution experience preferred. Previous sales
experience preferred, but not required. Working knowledge of CRM
tools is a plus (especially if it's
Salesforce.com).Knowledge/Skills/Abilities:--- Strong verbal
communication and interpersonal skills and solid problem resolution
ability required.--- Candidate must have a solid customer service
orientation, with ability to professionally and effectively
influence/persuade customers to purchase products.--- Able to
process multiple issues simultaneously, driving them to successful
resolution.--- Working knowledge of Microsoft Word, Excel and
Outlook requiredCompensation depends on relevant experience and/or
education, specific skills, function, geographic location, and
other factors as applicable by law.
The expected base rate for this role is between $16.00 and $25.00
per hour. This role will also receive overtime compensation.
Benefits for this role may include health insurance, pre-tax
spending accounts, retirement benefits, paid time off, short-term
and long-term disability, employee stock purchase plan, and life
insurance. To review available benefits, please click here:
https://www.usfoods.com/careers/benefits.html . ***EOE
Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National
Origin/Protected Veteran/Disability Status***
Keywords: US Foods, Pflugerville , Sales Coordinator - Div (Hybrid: Onsite & Remote), Sales , Austin, Texas
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