Application System Analyst Senior - IM Support Business
Company: Christus Health
Location: San Antonio
Posted on: April 9, 2025
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Job Description:
Description
Summary:
The Application System Analyst Senior serves as a liaison between
system end-users (customers), operational leaders, additional
support resources and vendors to design, build and optimize their
assigned applications in a timely and high-quality manner. The
Systems Analyst Senior will provide application support and
optimization. They work closely with the Service Desk to assist in
responding to service requests. The Application System Analyst
Senior must be able to analyze business issues/requirements and
workflows and apply their application knowledge to meet operational
and organizational needs. Project implementation responsibilities
include collaborating with customers contributing to the analysis,
testing, and documentation and implementation of medium to high
complexity activities of assigned software. This position must
possess sufficient detailed healthcare knowledge and systems
expertise to implement medium to high complexity assigned
application with minimal guidance. The Associate must be a
self-motivated individual with exceptional communication and
interpersonal skills and the ability to work well in team
environments.
Responsibilities:
--- Analyze, develop, test, document, educate, implement, support,
and maintain or optimize assigned applications, solutions and
business processes to meet operational and technical requirements.
--- Independently provides guidance and leadership on quality
assurance and testing initiatives. Demonstrates ability to lead
team through complex integrated testing processes. Able to manage
testing projects as necessary. --- Demonstrates an advanced level
of application understanding, and applies expertise to help meet
customer goals and outcomes. Tackles new problems using
experimentation, including successes and failure experiences.
Creative problem solving beyond standard recommendations and
practice. --- Applies advanced level understanding of assigned
clinical/business operations, processes, and workflows. Discusses,
and identifies dependencies with project team members and
stakeholders. Maintains collaborative customer relationships;
Ensures the needs of the customer are fully represented in all
updates. Provides clear and organized status reporting on key
project areas to be used as external communications to
stakeholders. Coordinates team members to gather information and
prepare organized, consistent, and accurate status reporting. ---
Leads and evaluates process and requirements analysis, including
process mapping though current flow charts, documents, future
needs/plans, requirement elicitation, stakeholder analysis, and
specification gathering on complex projects/requests. Responsible
for completing gap analysis, and providing cross application
recommendations. --- Possesses the skill to develop strong and
positive relationships with client management at all levels. Is
respected by the client as an expert and end users demonstrate
confidence in the individual. --- Contributes to strategy
discussions by proactively identifying options with associated pros
and cons with team members, stakeholders and leaders. Consistently
displays superior judgment. Reputation for high-quality decisions.
--- Adhere to organization standards for system configuration and
change control. --- Able to understand complex requirements of end
users and project goals and propose technical solutions for
multifarious design, configuration needs. Able to independently
analyze, design, and configure the application. Ability to teach
team members complex design, configuration. --- Collaborate and
develop strong relationships with end user communities, customers
and business partners. --- Collaborate with Operational Leaders to
focus on standardized best practice workflow processes and content
to ensure alignment across all ministries, to create efficiencies,
and to ensure optimal operational processes. --- Coordinates code
changes with appropriate vendor related to financial and business
application issues. --- Collaborates with Technical Team to
identify and infrastructure related issues that have resulted in
application issues. --- Share industry best practices from vendors
with Operational Leaders. --- Demonstrates increasing technical
knowledge of the assigned application including relationships of
infrastructure and impact to user if unavailable. --- Serves as a
liaison between business operations and providers, internal
information technology, system users and vendors working within the
defined project objectives for issue and problem resolution. ---
Follows strict change management processes ensuring proper
approval, testing, and validation of system changes. --- Reviews
and provides feedback on documentation written by others.
Articulates issues and complex concepts in appropriate manner based
on the audience. --- Associate continuously reviews, adjusts, and
grows his/her skills, habits, work ethic, and behaviors to ensure
positive peer interactions and a positive and interactive team
atmosphere. Associate exhibits constant efforts to improve and
maintain healthy and positive interpersonal and team interactions.
--- Proactively and independently troubleshoot and resolve moderate
incidents and requests without direction. --- Design, configuration
and deliverables demonstrate exceptional ability to address complex
end user needs. Quality has the confidence of project management.
Sets the bar for project team quality work. --- Independently
manages medium to large scale and complex projects/requests.
Collaborates with team members as needed. --- Complete in a timely
manner assigned courses within Healthstream, other electronic
tracking tools for educational related material or attend
presentations in person as assigned. --- Ensure the services that
he/she provides contribute to the successful accomplishment of the
primary mission of the department. --- Leads and coordinates across
applications for high impact vendor changes. --- May be required to
travel to perform duties. --- May be required to work additional
hours as needed during critical problems. --- Assist in preparation
and conducting of continuing formal or informal training session
for users and co-workers. --- Is exceptional at spotting and
seizing opportunities. Proactively plans projects and tasks within
application. --- Performs other duties as assigned.
Job Requirements:
Work Type:
Full Time
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Keywords: Christus Health, Pflugerville , Application System Analyst Senior - IM Support Business, Professions , San Antonio, Texas
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