ITOM Solution Architect

Company: Apex Systems
Location: Austin
Posted on: April 28, 2025

Job Description:

Senior ServiceNow Solution Architect (ITOM)- Part TimeLocation: RemoteShift: Part Time (12 hours a week)Duration: 12 weeksRate: NegotiableIf interested send resumes to rcasseb@apexsystems.comKey Responsibilities:

• ServiceNow CMDB Health:
• Analyze the CMDB/AMDB, document findings, and identify improvement opportunities.
• Document recommendations in agile story format to be included in the Customer backlog.
• Support remediation activities on identified areas as required.
• Forescout Integration:
• Prepare ServiceNow CMDB/AMDB for integration with the Forescout eyeExtend module.
• Install and configure Forescout eyeExtend to continuously maintain the CMDB/AMDB.
• Client Device Order Management:
• Assess and streamline processes for the current state of the ServiceNow ITSM module to ensure system prerequisites are fit for purpose.
• Implement and enhance device order components (request form, catalog) and workflow for approval with CMDB/AMDB reconciliation.Typical Responsibilities:
  • Provides overall leadership to bridge the gap between business requirements and technological capabilities, ensuring that ServiceNow solutions align with the program objectives.
  • Provide technical leadership to agile team ensuring the scalability, flexibility, consistency, and security of the technical solution.
  • Oversee development and operation of all implementation phases ensuring alignment of business requirements to the technical solution.
  • Customize system components (workflows, scripts) to meet business needs.
  • Identify and resolve technical issues, ensuring timely communication with stakeholders.
  • Performs knowledge transfer to platform team for custom solutions.
  • Facilitates workshops to ensure the target solution aligns with ServiceNow processes, teams, and business goals.
  • Assists the project team in translating application functionality into application architecture and providing guidance on best practices for maintaining a balance of business functionality requirements with practical constraints.
  • Assists in breaking down documented requirements into epics and developing user stories and acceptance criteria.Qualifications:
    • Proven experience with ServiceNow ITSM and ITOM modules.
    • Strong analytical and problem-solving skills.
    • Experience with CMDB/AMDB analysis and integration.
    • Familiarity with Forescout eyeExtend module.
    • Ability to document findings and recommendations in agile story format.
    • Excellent communication and collaboration skills.Preferred Skills:
      • Experience in client device order management and workflow implementation.
      • Knowledge of best practices for maintaining CMDB/AMDB health.
      • Ability to support remediation activities and streamline processes.If interested send resumes to rcasseb@apexsystems.comEEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.Apex Benefits Overview:Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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Keywords: Apex Systems, Pflugerville , ITOM Solution Architect, Other , Austin, Texas