Strategic Partner Success Lead

Company: LogicMonitor
Location: Austin
Posted on: April 13, 2025

Job Description:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.This position is located in Austin, TX. Our office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.To learn more about life at LogicMonitor, check out our .What You'll Do:LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.We are seeking a Strategic Partner Success Lead to transform how our partnerships drive business success. In this pivotal role, you will design and execute plans to build, optimize, and scale delivery practices with our most critical implementation partners. You'll blend program development, partner management, and operational excellence to ensure our partners are fully enabled, aligned, and empowered to deliver exceptional customer outcomes. If you thrive on cross-functional collaboration, process innovation, and strategic execution, this is your chance to make your mark and shape the future of our partner delivery ecosystem.Here's a closer look at this key role:

• Establish Sustainable Practices: Build best-in-class frameworks for strategic implementation partners to drive scalable, high-quality delivery.
• Define Partner Excellence: Create clear blueprints and set expectations for successful partner delivery engagements.
• Develop Best Practices Library: Convert customer and internal content into partner-focused enablement materials to drive knowledge transfer.
• Measure & Optimize Performance: Develop KPIs and benchmarks to assess and continuously enhance partner effectiveness.
• Support Executive Reviews: Play a key role in EBRs by evaluating delivery outcomes and ensuring alignment on joint business objectives.
• Set Engagement Standards: Define and drive clarity on how CSMs, Tech Support, and Professional Services should engage with partners to maximize efficiency and success.
• Drive Certification & Enablement: Collaborate with the customer product enablement team to set and enforce partner certification requirements.
• Align Reporting & Metrics: Work with partner operations teams to establish a unified, accurate source of performance data.
• Gather & Act on Feedback: Engage with GSIs to refine post-sales processes and tools, including participation in a Partner Advisory Board.
• Continuously Improve: Monitor partner performance, develop feedback loops, and recommend enhancements to foster better collaboration and outcomes.What You'll Need:
  • 6+ years of experience in partner management, professional services, or strategic operations in a SaaS, IT, or technology-driven environment. Strong preference for experience with Observability platforms.
  • Proven ability to design and scale partner delivery frameworks that drive measurable customer success.
  • Strong analytical skills to develop reporting, performance tracking, and success metrics for partners.
  • Experience working cross-functionally with customer enablement, sales, customer success, and technical support teams.
  • Excellent communication and stakeholder management skills, with the ability to facilitate EBRs and executive discussions.
  • Ability to develop or aggregate enablement assets, playbooks, and best practices libraries for partner use.
  • Comfortable working in fast-paced, high-growth environments where problem-solving and initiative are critical.
  • Willingness to travel up to 10-20% for partner engagements and business reviews.LogicMonitor is an Equal Opportunity Employer. At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We're committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don't just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.The Base Salary range for this role is:$114,765 - $145,000 USD
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Keywords: LogicMonitor, Pflugerville , Strategic Partner Success Lead, Other , Austin, Texas