Reservations - Live Online Sales Chat - San Antonio Reservations (14002866)

Location: San Antonio
Posted on: November 1, 2024

Job Description:

It?s a powerful feeling, to belong. It?s inspiring people to do more than they thought they could. It?s leading the way by rolling up your sleeves to accomplish a common goal. It?s taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you, join us.

The San Antonio Reservations, located at 17319 San Pedro Ave - Ste 400, Hollywood Park, TX, 78232 is currently hiring a Reservations - Live Online Sales Chat.

Responsibilities include: Marriott International offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 18 brands you'll find us in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Marriott.
Since our founding in 1927, Marriott has been known for a culture that puts people first. Working at Marriott opens up a world of experiences, benefits and career paths. This is so much more than a job. Discover the benefits of belonging to our global family. It?s why so many of our associates come for a job, but stay for a career—because this is a place where you can feel at home. And it?s why so many associates refer friends and family members for Marriott jobs—because here, each of us can truly be ourselves.
You?re a problem-solver and amazing with customers! You have a passion for travel and want to share that experience. You prefer to text than talk. You can multitask across systems and applications, listen and respond to a variety of exciting travel questions and comfortably navigate a technical environment. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You?re here to provide an incredible and effortless customer experience by being the trusted knowledge expert and assisting customers who want a self-service experience.
Let?s change the game together. Come and be a part of a new and growing team and pave the way in live sales chat with Marriott and work for the #1 Top Workplace in San Antonio!
Key Qualifications:
1. Experience interacting with customers in some capacity (either via phone, chat, in person, etc.)
2. A passion for service focused on the customer
3. Able to adapt approach to different communication styles
4. Ability to manage multiple applications running at the same time
5. Ability to manage multiple chats, engagements and tasks simultaneously
6. Accurately type 45 WPM while talking with customers
7. Ability to learn technology quickly and adapt to changing processes
8. Strong knowledge of computers and software savvy – MS Word, Excel, Facebook, Twitter, Instant Messaging, and other applications
9. Resourceful use of internet or other web based information to find information quickly
10. Ability to identify customers? requests through written communication and anticipate their needs
11. Consultative sales background preferred
12. Availability to attend approximately five to six weeks of required training on a fixed schedule
13. Flexibility to work between the hours of 6:00 a.m. CST and 1:00 a.m. CST including weekends and holidays, with the possibility to flex up or down hours depending upon business needs
14. Successful completion of a pre-employment assessment and criminal background check
15. Successful completion of initial training
Description:
As a Marriott Live Chat Associate, you?ll be supporting many of our popular brands within the Marriott family through live chat with our guests related to reservations, rates, hotels, packages, and more. As our customers? first point of contact, you?ll be the friendly ?voice? of Marriott, providing world class customer service to process all inquiries, requests, and reservations for Marriott.com in accordance with Marriott?s sales guidelines. We?ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs — and remind them that behind our great brands and hotels are amazing people. ?This position comes with competitive pay, great benefits, eligibility to participate in our company retirement savings plan, paid time off, employee discounts such as hotel, food & beverage, retail and more, and dedicated resources to support your ongoing growth and career development. Associates who perform well may have the option of working from home after 3 months.



To submit your application for this job, please go to: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=14002866



Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com

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Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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