Help Desk Support Specialist

Company: University Health
Location: San Antonio
Posted on: October 27, 2024

Job Description:

POSITION SUMMARY/RESPONSIBILITIES Responds to all troublesome calls concerning on-line service, network or end-user-related problems. Provides an interface for end-users seeking assistance. Documents problem calls and either solves or ensures timely escalation to the appropriate support level. Promotes the Health's Guest Relations Policy. EDUCATION/EXPERIENCE An associate degree or equivalent experience is preferred. Specialized courses in Information Services are preferred.

Keywords: University Health, Pflugerville , Help Desk Support Specialist, Other , San Antonio, Texas

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