Automotive Service Advisor
Company: Lamb's Tire & Automotive
Location: Austin
Posted on: October 20, 2024
Job Description:
Overview: Lamb's Tire & Automotive operates multiple locations
in the Central Texas area and is expanding! We offer complete
quality automotive repair and preventative maintenance. Our ASE
certified technicians will be happy to help you on a wide range of
services including alignments, brake repair, oil changes,
batteries, shocks and struts, belts and hoses, and air
conditioning. -COMPENSATION: COMPETITIVE PAY DEPENDING ON
EXPERIENCE -The Sales and Service Advisor is responsible for
selling and promoting all Lamb's Tire & Automotive products and
services by following the company's store standards and
expectations. -Essential Roles and Responsibilities:
Promptly greet customers in a
professional and courteous manner both in person and on the
telephone using the Company's standardized customer service
techniques.Listen to and thoroughly document customer's concerns;
inspect vehicle and refer to service history to accurately identify
and verify customer's service needs.Recommend services according to
appropriate level of knowledge. Clearly communicate any additional
recommendations from the Automotive Technician to the customer so
that they can make an informed decision. Properly document all
recommendations in customer file.Promote the sales of appropriate
services, parts, and accessories by demonstrating an understanding
of the product and associated service requirements.Provide customer
with an accurate quote that includes cost and time of completion
for the services approved by the customer. Provide customer with
updates throughout the day on the status of their services.Follow
proper procedures when cashing out a customer's ticket to include a
review of the completed multi-point inspection and explanation of
applicable warranties.Conduct post repair and declined services
follow up phone calls to ensure customer satisfaction for all
individual customers.Track all new returns, core returns and
warranty parts for individual customersOther duties as
assignedQualifications:
High School Diploma or
equivalentPrior experience as a Service Advisor is helpful, but not
requiredProfessional appearance and proven ability to work in a
process driven environmentPossess valid driver's license, or obtain
a valid driver's license within 30 days of hire dateAbility to work
a minimum of five days, including weekendsBenefits:
- Competitive Bi-Weekly Pay
- Tuition Reimbursement, up to $3,000 annually
- Paid Vacation and Sick Time
- 6 Paid Holidays
- Medical, Dental and Vision Insurance (Effective 1st of the
Month after Hire)
- Life Insurance (Company paid)
- 401(k) Retirement Savings Plan with Company Match
- Discounted Services on Personal and Immediate Family
Vehicles
- Opportunity for Advancement!!! -Sun Auto Tire & Service
provides equal employment opportunities to all employees and
applicants for employment and prohibits discrimination and
harassment of any type without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state, or local
laws. - - -
Keywords: Lamb's Tire & Automotive, Pflugerville , Automotive Service Advisor, Other , Austin, Texas
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