Call Center-Inbound CSR - Downtown Austin

Location: Austin
Posted on: November 18, 2024

Job Description:

THIS IS A GREAT OPPORTUNITY for Experienced Inbound Customer Service Professionals to join a dynamic, well-known energy/utilities company located near downtown Austin. As a Call Center Customer Service Professionals you will answer incoming calls regarding new and existing customers accounts, questions, concerns and billing inquiries.

LOCATION:

Near Downtown Austin - Barton Springs Rd

SKILLS/RESPONSIBILITIES:

The ideal candidate must be a dependable, team player with a professional "can-do" attitude. Must be able to multi-task and be well organized with precise attention to detail. Advanced computer and data entry skills are necessary in order to be successful in this rapidly changing work environment!

Inbound Customer Service Representative Duties and Responsibilities:

? Answer a high volume of Inbound Customer calls and provide professional customer service to City of Austin Citizens

? Maintain a professional ?Customer First? positive attitude.

? With poise and a professional attitude, respond to irate, difficult and challenging customers.

? Input information and request timely and accurately while assisting the customer

Knowledge

? Advanced Internet and data base navigation skills required.

? Intermediate knowledge level of Microsoft Office with a basic knowledge level of Microsoft Word and Excel.

? Must be able to adapt to a rapidly changing work environment.

Skills and Abilities

? Ability to actively listen and exercise good individual judgment.

? Clear verbal and proficient written communication skills

? Strong problem solving skills

? Excellent customer service skills, including strong de-escalation skills and a desire to meet and exceed customer and company expectations.

? Proficient Multi-tasking skills: listen, comprehend, research, document and respond to customer request effectively and in a timely manner.

? Stay focused during times of high call volume

SCHEDULE:

5 week paid training: Monday ? Friday 8am to 5pm. After training, Candidates must have flexible schedule availability for shifts during operating hours of Monday - Friday 7 AM to 9 PM with a Saturday rotation. Every New Hire Class starts with the 12pm to 9pm shift after training.

EDUCATION/QUALIFICATIONS:

Candidate must have a high school diploma or equivalent, plus at least 1 year of recent call center-customer service experience preferably in Account Maintenance, Billing and or Collections.

APPLY TODAY!!!! Interviews are happening now!!!!!

Benefits are available! Medical, Dental, Vision, Short Term Disability and Life.

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

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