Service Manager, Elizabeth Street Cafe
Company: McGuire Moorman
Location: Austin
Posted on: October 17, 2024
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Job Description:
Description:At McGuire Moorman Lambert Hospitality, we strive to
create the world's most memorable experiences, blending food,
service, and design seamlessly under the leadership of Liz Lambert,
Larry McGuire, and Tom Moorman. Our refined hospitality is achieved
through storytelling, attention to detail, and exceptional dining
and retail experiences. MML is continuously expanding, managing,
and owning hotels, such as the Hotel Saint Vincent in New Orleans,
with new projects in Texas, Colorado, and California currently
under development. We also provide F&B consultation for the
Austin Proper Hotel, overseeing three restaurants, in-room dining,
and banquets throughout the property. MML owns and operates all its
properties and only takes on projects that align with our vision
and values.What we are looking for:Elizabeth Street Cafe is seeking
a talented and passionate Service Manager to supervise the overall
dining experience for our guests. Why you'll want to work for
MML:Competitive Salary + Bonus PotentialBeverage Education
ReimbursementPaid Time OffMML Property Discounts (Hotel,
Restaurant, Retail)Fitness and Health BenefitsMedical, Dental,
Vision, Disability, Life, and Pet InsuranceRetirement
BenefitsParental LeaveAdvancement and Promotion
OpportunitiesCommunity Service Opportunities Relocation
AssistanceWhat you'll do:Lead and manage the front-of-house team to
promote professionalism, teamwork, and guest satisfaction.Provide
exceptional service by engaging with guests, offering
recommendations, and ensuring a seamless experience.Monitor and
maintain service standards, promptly addressing issues or concerns
to enhance overall guest satisfaction.Assist with creating
effective schedules and ensuring the restaurant is well-staffed
during peak hours.Collaborate with the management team to develop
and implement strategies for improving service quality and guest
experience.Oversee table reservations, seating arrangements, and
guest flow to optimize seating capacity and minimize wait
times.Handle guest inquiries, feedback, and complaints, resolving
issues promptly and professionally.Train and mentor staff on
service techniques, product knowledge, and customer engagement to
deliver exceptional dining experiences - educate on service
techniquesContinuously monitor industry trends, emerging products,
and customer preferences to stay ahead.Coordinate with the kitchen
team for seamless communication and coordination between
front-of-house and back-of-house operations.Manage inventory and
POS systems administration.Develop and enforce standard operating
procedures (SOPs) for service staff to ensure efficient and smooth
service operations.Ensure compliance with health and safety
regulations and maintain cleanliness and
organization.Requirements:Previous experience in a supervisory or
managerial role within the restaurant industry.In-depth food and
beverage operations knowledge, including service techniques and
product knowledge.Proficient in managing inventory, cost control,
and analyzing sales data.Familiarity with health and safety
regulations in the restaurant industry.Certified in Texas Alcoholic
Beverage Commission + Texas Food ManagementStrong leadership skills
with the ability to motivate and inspire a team.Excellent
communication and interpersonal skills to interact with guests,
staff, and management.Strong attention to detail and organizational
abilities.Flexibility to work evenings, weekends, and holidays as
required.Salary: $65,000.00 - $70,000.00Physical Requirements:The
physical demands described here represent those that an employee
must meet to perform the essential functions of this position
successfully. Reasonable accommodations may enable individuals with
disabilities to perform the operations. While performing the duties
of this position, the employee is regularly required to talk or
hear. The employee must frequently use hands or fingers to handle
or feel objects, tools, or controls. The employee is often required
to stand; walk; sit; reach with hands and arms; climb or balance;
and stoop, kneel, crouch, or crawl. The employee must occasionally
lift and move up to 25 pounds. Specific vision abilities this
position requires include close vision, distance vision, color
vision, peripheral vision, and the ability to adjust focus. The
noise level in the work environment is usually moderate.Background
Check:If an offer is extended for this position, you must undergo a
comprehensive background check. This process may include
verification of employment history, education credentials, criminal
records, and other relevant information offered employment for this
role will undergo a comprehensive background check. By applying for
this position, you acknowledge and agree to the background check
process as a condition of employment.MML Hospitality is an
equal-opportunity employer. We do not discriminate based on race,
color, religion, national origin, gender, age, marital status,
sexual orientation, disability, veteran status, or any other
prohibited basis. We intend all qualified applicants to be given
equal opportunity and that selection decisions be based on
job-related factors.Compensation details: 65000-70000 Yearly
SalaryPI8cbf6c1f60f6-25660-35796687
Keywords: McGuire Moorman, Pflugerville , Service Manager, Elizabeth Street Cafe, Executive , Austin, Texas
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