Broadband Technician
Company: Dcomm
Location: San Antonio
Posted on: February 5, 2025
Job Description:
Description:The Broadband Technician at DCOMM is responsible for
installing and troubleshooting internet, television, and phone
services on behalf of service providers. Our technicians work in
residential homes and business environments, ensuring customers
receive reliable and high-quality connections while maintaining a
commitment to safety standards on every job.
Using fiber optic, coax, and category cables, technicians rely on
advanced tools and workforce management platforms to complete jobs
efficiently and document their work accurately.
This role is a great entry point into a skilled trade career,
offering opportunities to grow into infrastructure construction,
engineering, and in-building cabling roles, as well as leadership
and management positions within the Broadband and
Telecommunications industry.
To succeed, technicians need to bring a professional attitude, a
strong focus on safety and quality, and the flexibility to adapt to
changing work environments and schedules.
If you're looking for a hands-on career with opportunities for
growth and advancement, the Broadband Technician role at DCOMM is
an excellent place to start building your future safely and
successfully.
YOUR ROLE IN ACTION:
- Install broadband services, including internet, television, and
phone systems across single-family homes, multi-dwelling units
(MDUs), and business-class environments.
- Perform installations of aerial and underground coax and fiber
drops.
- Install and configure outlets for aerial and underground coax
and fiber drops.
- Troubleshoot and resolve technical issues efficiently to ensure
consistent quality of service.
- Install and provision customer equipment, including modems,
wireless access points, routers, and set-top boxes.
- Conduct signal testing and diagnostics using specialized test
equipment.
- Document work performed accurately within the workforce
management platform, including equipment usage, installation
details, and service outcomes.
- Communicate clearly and professionally with customers,
explaining services and providing guidance on equipment usage and
maintenance.
- Maintain a positive and professional demeanor in all
interactions with customers, team members, and supervisors,
fostering trust and reliability.
- Ensure company vehicles, tools, and equipment are clean,
organized, and well-maintained to support operational
efficiency.
- Adhere to all safety protocols, quality standards, and company
policies, demonstrating a commitment to professionalism and
accountability.Requirements:
WHAT WE'RE LOOKING FOR:
- Technical Expertise: Skilled in installing and connecting coax,
fiber optic, and category cables.
- Customer-Focused Mindset: Strong customer service skills with
the ability to communicate clearly and professionally in
customer-facing scenarios.
- Problem-Solving Skills: Ability to diagnose and resolve
technical issues efficiently using test equipment and technical
knowledge.
- Attention to Detail: Commitment to accurate documentation of
work performed in the workforce management platform.
- Adaptability: Comfortable working in varied environments,
including residential homes and business settings.
- Safety Awareness: Dedication to adhering to safety protocols
and maintaining a clean and organized workspace.
- Time Management: Ability to prioritize tasks effectively and
meet scheduled timeframes with minimal supervision.
- Professional Demeanor: Maintain a positive and professional
attitude in all interactions with customers, team members, and
supervisors.
- Physical Requirements: Ability to climb ladders, lift up to 85
lbs., bend, stoop, kneel, and crawl for extended periods.
- Weather Adaptability: Comfortable working in various weather
conditions, including extreme heat, cold, rain, and wind.
- Flexibility: Availability to work evenings, weekends, holidays,
and long hours as needed to meet operational demands.
PHYSICAL & ENVIRONMENTAL CONDITIONS:
Physical Requirements:
- Ability to climb ladders and work at heights of up to 28
feet.
- Ability to lift and carry up to 85 lbs.
- Ability to bend, stoop, kneel, crawl, and stand for extended
periods.
- Comfortable performing repetitive motions and working with arms
raised above shoulder level.
- Ability to operate hand and power tools safely and
effectively.Environmental Conditions:
- Ability to work in various weather conditions, including
extreme heat, cold, rain, wind, and humidity.
- Comfortable working in confined spaces, attics, basements, and
outdoor environments.
- Exposure to noise, dust, and other environmental elements
common in construction and installation sites.Work Environment:
- Work performed in residential homes, multi-dwelling units
(MDUs), and business-class environments.
- Frequent travel between job sites using company-provided
vehicles.
- Ability to work independently and as part of a team in dynamic
and changing environments.Schedule Flexibility:
- Ability to work extended hours, evenings, weekends, and
holidays as operational needs require.
- Willingness to participate in on-call rotations as needed.
LOCATION AND TRAVEL:
- Primary Work Location: Work is primarily performed on-site at
customer locations.
- Travel Requirements: Frequent travel between job sites within
an assigned service area using a company-provided vehicle.
- Overnight Travel: Occasional overnight travel may be required
based on project needs or extended service requirements.
- Lodging Expenses: Company-covered lodging expenses provided for
overnight assignments when applicable.
- Per Diem for Meals: A per diem allowance is provided for meals
during approved overnight travel.
- Driver Expectations: Maintain a valid driver's license with an
acceptable driving record and adhere to safe driving practices at
all times.
EMPLOYEE BENEFITS:
- Competitive Wages: A production-based wage structure built on
an hourly rate, with incentive adjustments based on the amount and
type of work completed.
- Paid Training: Providing training programs at no cost to the
employee, ensuring skill development and career growth.
- Health Insurance: In accordance with the company benefits
package.
- Paid Time Off (PTO): PTO policy to support work-life
balance.
- Company-Provided Uniforms: Uniforms are provided by the
company, ensuring a professional appearance and compliance with
safety standards.
- Technology: Essential technological tools, including a
smartphone.
PI30933efc187e-37248-36466129
Keywords: Dcomm, Pflugerville , Broadband Technician, Engineering , San Antonio, Texas
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